Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.
If you are unhappy with the comfort of your mattress after having slept on it for thirty (30) days please call us within sixty (60) days of your delivery and one of our representatives will arrange for you to make a one time re-selection on your mattress. We will charge or credit you for any price difference between the original and the re-selected mattress. Credits will be issued based on the original method of payment via the guidelines stated above. We will charge you our prevailing re-delivery fee to cover the costs of delivery for the re-selected mattress and pick-up of the original mattress. After delivery of newly selected comfort exchange mattress, all sale are final and no further exchanges will be permitted. No exceptions. Our Comfort Exchange Program is limited to bedding only.
Foundations, frames, power bases, headboards, pillows & furniture are NOT part of the Comfort Exchange Program. Special order merchandise which includes but is not limited to special size merchandise such as Twin XL, Full XL, Three Quarter, Waterbed inserts, California King, etc. do not qualify for the comfort Exchange Program.
Failure to purchase and utilize a Carl’s Furniture Mattress Protector shall disqualify customer from participation in the Bedding Comfort exchange Program. No exceptions.